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Everything we get asked. If you can't find your answer here, drop us a message on the contact page and we'll come back to you.
Setting up? The guides and installation videos live on our Resources page.
About the dashcam
A road-facing HD 1080p video stream with a 116° wide-angle lens. The camera records continuously while the ignition is on, looping over older footage as the SD card fills. The Event Button saves the current clip so it won't be overwritten. Tap it any time you want to keep what you've just recorded.
No. TruVisia is a single road-facing dashcam. It mounts on the windscreen.
Any time you want to save the clip that's just been recorded, tap the Event Button. The near-miss you didn't see coming, the car that pulled out without looking, the supercar you saw at the lights. One tap locks the clip so the camera won't overwrite it. Pull it onto your phone via the app whenever you're ready.
Setup and installation
Both OBD-II and Hard Wire come in the box. Pick OBD-II for plug-and-play power that shuts down with the car, or Hard Wire for a clean install hidden behind the trim. If you’d rather plug into your cigarette socket, choose the 12V DC cable instead of the OBD-II (£9.99). You only need one.
Most people don’t. The OBD-II and Hard Wire cables in the box cover almost every car, and both power down with the engine. The 12V DC cable (£9.99) plugs into your cigarette socket and replaces the OBD-II cable; a few cars keep that socket live with the engine off, which can slowly drain your battery. To check, plug a phone charger into your 12V socket with the engine off. If your phone charges, your socket is live.
It depends on the cable. 12V DC is the quickest, and most of our testers were recording within half an hour. Hard Wire takes longer because you're tucking the cable behind the trim, or you can have it fitted professionally. No tools needed for either option.
Yes. The supplied mounting pad is automotive-grade and rated for the temperature swings UK cars see. Clean the glass with the wipe in the box first, position the camera, press firmly. You can reposition once before the adhesive sets, so check your angle on the first try.
The app
Yes. Free access on iOS and Android from day one. Live video, downloads, journey replay and incident reports are all included. There's a fair-use clause on cloud storage for the tiny number of users who'd upload hours every day, but a regular driver won't notice it. The App page.
iOS 15 and above. Android 10 and above. If your phone's from the last five years, you'll be fine.
The app talks to the dashcam The app talks to the dashcam over its own Wi-Fi connection, not your home network. You can pull live video and downloads with no mobile data needed. You only need internet if you want to share a clip out.
Buying, warranty and returns
One year as standard, included in the price. You can extend to three years for £14.99 at checkout. Your statutory rights under UK consumer law are unaffected.
Yes. 14-day money-back guarantee from the day it arrives. Get in touch and we'll arrange the return for you. You get back everything you paid minus £9.99, our cost of collecting the kit, within 10 working days of it reaching us. Full details on the Returns page.
UK delivery is free. Tracking lands in your inbox once the order ships.
Not yet. UK only at launch.