Returns
TruVisia Returns Policy. Effective 20 August 2026.
We want you to be happy with your TruVisia purchase. If something isn’t right, here’s how our returns process works.
Your right to return an item
If you simply change your mind, you can cancel your order up to 14 days after delivery, then send the item back within 14 days of telling us. You’ll get back the full price plus the standard delivery charge you paid; the cost of returning the item is deducted, as set out below. This is in addition to your right to a full refund if an item is faulty, damaged, or not what you ordered.
Return reasons and refunds
| Reason for return | Return window | What you’ll get back |
| Changed your mind | Tell us within 14 days of delivery, then send it back within 14 days of telling us, in a resaleable condition. | Full price plus your original delivery charge refunded; the cost of the return is deducted |
| Faulty on arrival / develops a fault | Within 30 days of delivery for a full refund. Faults after 30 days are still covered; see below. | Full refund, including original delivery and return shipping |
| Arrived damaged | Return within 30 days of delivery. | Full refund, including original delivery and return shipping (or a free replacement if you’d prefer) |
| Wrong item received | Return within 30 days of delivery. | Full refund or free replacement, including return shipping |
| Not compatible with your phone or vehicle | Return within 14 days of delivery. | Full price plus your original delivery charge refunded; the cost of the return is deducted |
| Any other reason | Return within 14 days of delivery. Please tell us why when you request the return. | Reviewed individually |
If a fault appears after the first 30 days, we will repair or replace the camera. If we cannot do that within a reasonable time and without significant inconvenience, you can claim a price reduction or return it for a refund. For faults found in the first six months, we treat the fault as having been present at delivery unless we can show otherwise.
How to start a return
- Start your return below and select the reason that best matches your situation.
- Your return request will be logged automatically against the correct reason.
- We’ll confirm receipt of your request and let you know the next steps, including where to send the item back if needed.
Refunds
Once we’ve received and checked your returned item, we’ll process your refund to your original payment method. Refunds are usually completed within 10 working days of us receiving the item. For change-of-mind returns we will refund no later than 14 days after we receive the item back. Where a full refund applies, this includes both the original delivery charge and the cost of returning the item to us.
Condition of returned items
For change-of-mind returns, items should be returned unused, with all original packaging and accessories, and in a condition suitable for resale. This does not apply to items being returned as faulty, damaged, or incorrect.
Your statutory rights
Nothing in this policy limits or replaces your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. You can cancel a change-of-mind order using any clear statement; if you would like a cancellation form to fill in, ask us and we will send you one.
Contact us
If you have any questions about a return or refund, you can reach our customer service team by email at cx@truvisia.com or via the contact form on our website. A real person will respond within one working day.
Prefer to write to us? Postal enquiries: TruVisia, 2 Chapman Way, Tunbridge Wells TN2 3EF.