Terms & Conditions
TruVisia – Consumer Website & App Terms and Conditions. Last updated: 16 July 2026.
These terms are subject to change from time to time by VisionTrack, with the most recent version posted on this page.
1. About Us
1.1 TruVisia is a trading name of Visiontrack Limited ("TruVisia", "we", "us", "our"). Visiontrack Limited is a company incorporated in England and Wales (company number 03350417) with its registered office at 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB. Visiontrack Limited is part of the Markerstudy Group of companies.
1.2 We sell consumer vehicle cameras and accessories, and provide mobile applications, software, cloud features and optional subscription services (together, the "Services"). These terms apply when you purchase, access or use our products or Services, whether directly from us through our website at www.truvisia.com ("Website") or through our authorised partners, distributors, resellers or other sales partners.
1.3 Please read our Privacy Policy to understand how we collect and process your personal information. By using the Services, you agree to be bound by these Terms.
2. Scope of These Terms
2.1 These Terms apply when you:
- purchase TruVisia consumer products via our Website or authorised partners;
- create an account;
- download or use the TruVisia mobile app; or
- use any TruVisia software, cloud or subscription service.
2.2 If you purchase via a third-party reseller of TruVisia, these Terms govern product and app use, but payment, delivery or returns may also be subject to the third-party reseller's terms. If there is any conflict with regards to payment, delivery or returns, the third-party reseller's terms will prevail.
2.3 Additional terms may apply for specific features or subscriptions ("Service Terms"). If there is any conflict, the Service Terms will prevail.
3. Eligibility and Accounts
3.1 If you use any of our Services you are responsible for maintaining the confidentiality of your account and password and for restricting access to your Device, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password.
3.2 You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner.
3.3 You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access your information in the Your Account section of the App.
3.4 You must not use any TruVisia Services: (i) in any way that causes, or is likely to cause, any TruVisia Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offense or other unlawful activity, or (iii) to cause annoyance or inconvenience.
3.5 We may suspend or terminate accounts where there is misuse, breach of these Terms, or unlawful activity.
4. Products, Software and App Licence
4.1 Physical products ("Devices") are sold to you. Software and apps are licensed, not sold.
4.2 We grant you a personal, non-exclusive, non-transferable, revocable licence to use the app and software solely:
- for your own private, non-commercial use; and
- in connection with TruVisia Devices.
4.3 You must not:
- reverse engineer, decompile or modify the software;
- use it for commercial surveillance or fleet use; or
- interfere with security or usage controls.
4.4 Software updates may be automatic or required for safety, security or functionality.
5. Orders, Pricing and Payment
5.1 Prices are shown in GBP and include VAT unless stated otherwise.
5.2 Orders are an offer to purchase. A contract forms when we dispatch the Device or activate a subscription.
5.3 We may correct pricing errors and cancel affected orders with a full refund.
5.4 Subscriptions may be paid:
- monthly or annually;
- via card-based recurring payments (continuous payment authority – CPA).
5.5 Subscription details (price, features, renewal) are shown at checkout or in-app before purchase.
6. Digital Content Rights (Consumer Rights Act 2015)
6.1 Where we supply digital content (including apps and cloud services), it must be:
- of satisfactory quality;
- fit for purpose; and
- as described.
6.2 If digital content is defective, you may be entitled to:
- repair or replacement; or
- a price reduction or refund if the issue cannot be fixed.
6.3 These rights are in addition to your statutory rights.
7. Subscriptions and Renewals
7.1 Some features may (e.g. cloud storage, AI event capture, advanced analytics) require a paid subscription. Subscription details, if relevant (including price, billing cycle and features) are shown before purchase.
7.2 Subscriptions renew automatically unless cancelled.
7.3 We may change subscription pricing or features on renewal, with advance notice and an option to cancel.
7.4 Cancellation takes effect at the end of the current billing period. No partial refunds are provided unless required by law.
7.5 Refunds are subject to your statutory rights.
8. Installation, Safety and Lawful Use
8.1 You are responsible for installing and using Devices safely and legally, if not fitted by an approved reseller of TruVisia.
8.2 Devices must not obstruct your view or breach road traffic laws.
8.3 You are solely responsible for complying with:
- data protection and privacy laws;
- surveillance and recording laws; and
- rules relating to GPS tracking.
9. Recording, Data and Third-Party Rights
9.1 You are responsible for ensuring lawful use of recording features. Recording laws vary. You may need to:
- inform passengers where required; or
- use masking/redaction tools before sharing video footage recorded by a Device ("Footage").
9.2 You must not upload or share Footage unlawfully or without a valid legal basis.
9.3 TruVisia is not responsible for misuse of recordings by you or third parties.
10. Consumer Cancellation Rights
10.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134), you have 14 days from delivery to cancel most purchases.
10.2 If you purchased goods directly from TruVisia using www.truvisia.com, you must inform us of your decision to cancel your order. You may submit your request via email – cx@truvisia.com or post – TruVisia Returns, 2 Chapman Way, Tunbridge Wells TN2 3EF.
10.3 The right to cancellation does not apply to:
- the supply of goods made to your specifications or clearly personalised;
- the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
- a Service that TruVisia has fully performed and started to deliver before you cancelled it; and
- you consent and acknowledge loss of cancellation rights.
10.4 If you purchased goods directly from TruVisia using www.truvisia.com, you must send back the goods to the following address, TruVisia Returns, 2 Chapman Way, Tunbridge Wells TN2 3EF no later than 14 days from the day on which you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods.
10.5 If you purchased goods via an approved reseller of TruVisia then you must notify them using the contact details they provided to you at the time of purchase.
10.6 All goods must be returned in the original packaging complete with all accessories that was supplied at point of sale. If we/our approved reseller do happen to receive items that are damaged or missing accessories and packaging, we/our approved reseller do reserve the right to charge the applicable amount for these items.
11. Faulty Goods and Statutory Rights
11.1 All physical goods (including but not limited to Devices) supplied by us under these Terms are provided in accordance with the Consumer Rights Act 2015 and they must be:
- of satisfactory quality;
- fit for purpose; and
- as described.
11.2 Nothing in these Terms excludes or limits your statutory rights as a consumer.
11.3 If the goods are faulty:
- you may have the right to reject the goods and receive a refund within 30 days of delivery;
- thereafter, you are entitled to request a repair or replacement;
- if the goods cannot be repaired or replaced, or if a repair or replacement is unsuccessful, you may be entitled to a price reduction or a final right to reject the goods.
11.4 Any manufacturer warranty is in addition to, and does not replace or limit, your statutory rights.
11.5 If you purchased goods directly from TruVisia using www.truvisia.com, you must inform us if any goods are faulty as soon as you discover the fault, via email – cx@truvisia.com or post – TruVisia Returns, 2 Chapman Way, Tunbridge Wells TN2 3EF. After six months from delivery, you may be required to demonstrate that any fault was present at the time of delivery and where permitted by law, any refund may be subject to a deduction for use.
11.6 If you purchased goods via an approved reseller of TruVisia then you must inform them using the contact details they provided to you at the time of purchase.
12. Intellectual Property
12.1 All intellectual property in any products, materials, software, apps, branding and content belongs to TruVisia or its licensors and shall remain the sole and exclusive property of TruVisia.
12.2 Nothing transfers ownership to you other than the physical Device.
12.3 Ownership of your aggregated and non-aggregated Vehicle Data, Device Data and system usage information ("Collected Data") and any intellectual property rights in it, shall, on creation, automatically vest in TruVisia. Accordingly, we shall be entitled to use, and to authorise any other person to use, the Collected Data as we shall determine except that, to the extent that the Collected Data includes Personal Data, we shall remove the Personal Data before using it or authorising any other person to use it.
12.4 To the extent that any intellectual property rights do not automatically vest in TruVisia on creation, you hereby assign, to TruVisia (with full title guarantee) all title, right or interest to or in the Footage and in any intellectual property rights in it that you have in the Footage as at the date of these Terms or acquire or create in it at any time after such date; and warrant to us that you have, and shall have during the continuance of these Terms, the right to give such assignment.
12.5 TruVisia grants you an unlimited, royalty-free, non-exclusive licence, inclusive of sub-licensing rights to use, (including viewing and downloading) the Collected Data for your non-commercial purposes. For the avoidance of doubt, you shall not be permitted to license, sell, rent, lease, transfer, assign, distribute, disclose, or otherwise commercially exploit, or otherwise make the Collected Data available to any third party without the prior written consent of TruVisia.
12.6 You acknowledge and agree that we and/or our licensors own all intellectual property rights in the Services and the documentation. Except as expressly stated herein we do not grant you any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Services or the documentation.
12.7 We confirm that we have all the rights in relation to the Services and the documentation that are necessary to grant all the rights that we purport to grant under, and in accordance with, the Terms.
12.8 Neither the products nor the exercise by you of any of the licenses granted hereunder will infringe any intellectual property right of any third party or be subject to any restrictions or to any mortgages, liens, pledges, security interest, encumbrances or encroachments. We are not aware of any pending or threatened claims, suits, actions or charges pertaining to the products, including without limitation any claims or allegations that any products infringe, violates, or misappropriates the intellectual property rights of any third party.
13. Data Protection
13.1 Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause is in addition to, and does not relieve, remove or replace, a party’s obligations under the Data Protection Legislation.
13.2 The parties acknowledge that for the purposes of the Data Protection Legislation, each party shall be a Controller in respect of any Device Data or Vehicle Data in their possession that they process in relation to the provision of Services as set out in the Terms.
13.3 We shall only process Device Data or Vehicle Data for the purposes below:
- as necessary in order to provide the Services;
- to carry out research and analysis to assist us in improving our products and service, and
- the collation and merging of Device Data or Vehicle Data in relation to the Services provided to you and any services provided to other customers to allow us to use this data to provide products and services to other customers however only anonymized and aggregated information will be used for this purpose.
13.4 The parties acknowledge that TruVisia shares central support services with its Group, including IT, Legal, Compliance, Internal Audit and Accounts functions (together the "Support Departments"), and from time to time it may be necessary for the Support Departments to view Footage in the ordinary course of business; and uses Microsoft Azure’ data centre for its product however the Group’s central data centre can also be utilised to store our systems and records, including from time to time the Footage.
13.5 You acknowledge that in order to provide the Services under these Terms that we collect, compile, store, process and use your Collected Data. You hereby agree and consent that we may use your Collected Data to help maintain and improve the TruVisia Software and our products and Services, including but not limited to, carrying out technical diagnostics, detecting fraud and abuse, creating usage reports, creating new products and services and providing those services to customers, improving driver, passenger and pedestrian safety, improving hazard perception, improving road safety, reducing claims frequency, preventing accidents and improving in vehicle driver monitoring. To the extent the Collected Data includes Personal Data, we will remove all Personal Data, including any data identifying the driver or vehicle, to anonymise the Collected Data ("the Anonymised Data") prior to us using the Anonymised Data, you acknowledge and agree that we may combine your Anonymised Data together with the anonymised data of other customers.
13.6 We may use the Anonymised Data to enable us and our Group, to develop, provide, distribute, display, and maintain current and future versions and evolutions of our products and Services, to develop new products and services, or for any other purpose as we see fit, including but not limited to making the Anonymised Data available, directly or indirectly, in whole or in part, to our customers, distributors, resellers, partners, end users or selected third parties, whether for their own benefit and use or for further distribution and use.
13.7 We will keep your Collected Data only as long as needed to meet our legal and contractual obligations. It is important that you are aware that retention periods vary depending upon the circumstances. Please read our User Guide for information on retention.
14. Availability and Changes
14.1 We will use reasonable endeavours to ensure that availability of the TruVisia Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Your access to TruVisia Services may be occasionally suspended or restricted to allow for repairs, maintenance, or updates. We will attempt to limit the frequency and duration of any such suspension or restriction.
14.2 Unless otherwise stated on the Website, delivery estimates are not guaranteed delivery times and should not be relied upon as such.
14.3 We may modify or discontinue features, provided this does not materially disadvantage you without notice where required by law. We will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.
15. Liability
15.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
15.2 Subject to clause 15.1, our total liability to you shall not exceed:
- the price paid for the relevant Product; or
- the amount paid for subscriptions in the previous 12 months.
15.3 We are not liable for:
- business losses;
- indirect or consequential loss;
- losses arising from unlawful or improper use;
- loss of Footage caused by storage limits, overwriting, or user settings.
15.4 This does not affect your statutory rights.
16. Events Outside Our Control
We are not liable for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.
17. Termination
17.1 We may suspend or terminate access where you breach these Terms or misuse the Services.
17.2 On termination, app and software licences end, but accrued rights remain unaffected.
18. Governing Law and Jurisdiction
These Terms are governed by English law and disputes are subject to the courts of England and Wales.
19. Waiver
If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.
20. Our Contract Details
This website is owned and maintained by TruVisia.
Email: cx@truvisia.com
Address: 2 Chapman Way, Tunbridge Wells TN2 3EF
21. Apple App Store Terms
21.1 These Terms are between you and TruVisia only, not Apple Inc.
21.2 Apple has no obligation to provide maintenance or support services for the App.
21.3 In the event of any failure of the App to conform with any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation.
21.4 Apple is not responsible for addressing claims relating to the App, including product liability, regulatory compliance or consumer protection claims.
21.5 Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
22. Google Play Store Terms
22.1 These Terms are between you and TruVisia only, not Google LLC.
22.2 Google has no responsibility or liability for compliance or non-compliance with these Terms.
22.3 Google is a third-party beneficiary of applicable provisions and may enforce these Terms against you.